Frequently Asked Questions (FAQ)
Learn more about ecostems flowers, plants, sustainable practices, delivery options, and customer services.
About ecostems
Do you have retail store locations?
Yes. ecostems has 2 retail locations where customers can shop sustainable flowers, plants, gifts, and floral products in person.
Visit our Toronto locations:
Corktown: 364 King Street East, Toronto, ON (416) 214-6479
Kensington Market: 160 Baldwin St, Toronto, ON (416) 254-1070
Tell me about ecostems.
ecostems is a Toronto-based eco-conscious florist specializing in sustainable flowers, plants, gifts, and floral design.
Our mission is to create beautiful floral experiences while reducing environmental impact through responsible sourcing, sustainable packaging, and thoughtful design practices.
What sustainability practices does ecostems follow?
- Seasonal and locally sourced flowers whenever available
- Environmentally responsible packaging
- Reduced plastic usage
- Sustainable floral design techniques
- Waste reduction and recycling initiatives
- Support for ethical growers and suppliers
We believe flowers should bring joy while respecting the planet.
Orders & Customer Service
How can I contact ecostems customer service?
Our team is happy to assist with orders, delivery questions, custom arrangements, and product information.
Email: info@ecostems.ca
Phone: (416) 214-6479 (King Street East Location)
Do you offer custom floral arrangements?
Yes. Our floral designers can create custom arrangements based on your preferred colours, style, occasion, and budget.
Delivery & Pickup
Do you offer local pickup?
Yes. Customers can select local pickup during checkout at available ecostems locations.
Do you offer flower delivery?
Yes. ecostems offers local flower delivery throughout Toronto and surrounding areas.
Delivery availability depends on location, product availability, and seasonal demand.
Returns & Policies
What is your return policy?
Because flowers and plants are living products, returns are handled individually.
If you experience an issue with your order, please contact us as soon as possible and our team will work to find a solution.
Flowers & Plants
How long do fresh flowers last?
With proper care, fresh flowers can last several days to over a week depending on the flower variety and environment.
Are your flowers locally grown?
Whenever possible, ecostems supports locally grown and seasonal flowers. Flower availability depends on the growing season, weather conditions, and supplier availability.
By choosing seasonal flowers, we help reduce transportation impact while supporting local growers.
Do you use floral foam?
ecostems prioritizes sustainable floral design methods and works to reduce environmentally harmful materials such as traditional floral foam.
Our designers use thoughtful alternatives whenever possible to create beautiful arrangements while minimizing environmental impact.
Can I choose specific flowers or colours?
Yes. Customers are welcome to request specific flowers, colours, or design preferences.
Because flowers are seasonal and naturally unique, availability may vary depending on current inventory and growing conditions.
Do you offer flower subscriptions?
Yes. ecostems offers floral subscription options for customers who want regular deliveries of fresh, seasonal flowers.
Subscriptions are a convenient way to enjoy sustainably designed arrangements throughout the year.
Weddings & Events
Do you offer wedding flowers?
Yes. ecostems provides sustainable floral design services for weddings, including:
- Bridal bouquets
- Wedding party flowers
- Centrepieces
- Ceremony flowers
- Custom floral installations
Our team works with couples to create beautiful designs that reflect their style while considering sustainable practices.
Do you provide corporate floral services?
Yes. ecostems works with businesses looking for sustainable floral solutions, including:
- Office plants and greenery
- Corporate floral arrangements
- Event décor
- Client gifting
- Employee appreciation gifts
Do you host floral workshops?
Yes. ecostems offers floral workshops and educational experiences where customers can learn sustainable floral design techniques.
Workshops are designed for individuals, groups, private events, and team experiences.
Online Orders & Ecommerce
How do I care for my plants?
Each plant comes with care recommendations based on its variety, including watering requirements, lighting needs, and maintenance instructions.
Our team is also happy to provide guidance to help your plants thrive.
Can I include a gift message?
Yes. Gift messages can be included with eligible orders.
Simply add your message during checkout and we will include it with your gift.
Can I change or cancel my order?
Order changes or cancellations may be possible depending on whether your order has already been prepared or scheduled for delivery.
Please contact ecostems as soon as possible and our team will assist you.
Why is my arrangement different from the photo online?
Flowers are seasonal and naturally unique, so arrangements may vary slightly from website photos.
Our floral designers select the freshest available blooms while maintaining the overall style, colour palette, and value of your chosen arrangement.
Every ecostems arrangement is thoughtfully designed to be one-of-a-kind.
